Detergent Pump (Brightwell) Troubleshooting

Detergent Pump (Brightwell) Troubleshooting

The purpose of this guide is to identify and troubleshoot issues with the Brightwell Detergent Pump.

Step 1: Identify the problem

• How much detergent is in the detergent drum? (If the detergent drum is less than half full, refill the tank)
• Is the pump on? (If not, proceed to step 2)
• Are there air bubbles in the detergent tubes? (If yes, the pump will need to be primed, proceed to step 3)

Step 2: Power to the detergent pump

1. Ensure that all detergent pumps are properly plugged in and turned on.
2. If a detergent pump cannot be turned on, ensure that the vehicle system has been turned on at the screen (If not, refer to Vehicle System Troubleshooting)

Step 3: Prime the pump

To prime the pumps from the pump Keypad

1. Press the PRIME key to display the Prime Mode Screen
2. Use the UP and DOWN keys to select the pump that you wish to prime
3.  Press and hold the PROGRAM key to prime the selected pump. Use the UP and Down keys to select the next pump that you wish to prime, and repeat as above. 
4. Once all of the pumps have been primed, press the PRIME key to return to the unit of service. (The unit will return to service automatically if no keys are pressed for 10 seconds).

Step 4: Communicate the next steps with the volunteer

Shifts can be run without Brightwell detergent pumps, machines will need to be manually dosed for each wash.