Adelaide Nth LM/ Melbourne St Laundromat

Adelaide Nth LM/Melbourne St Laundromat/OS Laundromat

• Vouchers for Friends, Service Providers, Customers or Shifts moved to the LM 
  • See Voucher Codes for Friends, SPs, & Customers towards the bottom of the Asana task description.
    • voucher codes can be re-used until the full $ amount is used up
    • provide a new voucher code to the volunteer team for each shift
    • volunteers should call Service Support before moving their shift to the laundromat
  • See information and process in Staff Portal
• Escalation Points
  • Workflow for escalating/resolving issues & questions
    • Miro Board Workflow
    • Suggestions to add to Workflow can go here 
• Shift Information
  • Adelaide Nth LM Shift Guide
    • includes instructions for using the Tangerpay Paypont digital payment system for running the washers & dryers, accessing equipment etc, end of shift tasks, safe places
  • Asana Task for the Shift (within ADL Service Project)
• General Melbourne St Laundromat Information
  • Laundromat ADL FAQs (& Code Process) Subtasks
    • Includes info on how to reset the free code, where equipment is stored, how to change the detergent drum etc
  • Urgent issues with the OS Laundromat that need resolving contact SOPs
• Tangerpay
  • See Troubleshooting Tangerpay & FAQs for problems with the Tangerpay system or free codes
• FAQs
  • What is the free code for the payment/washing system? ADLVC. Only to be used for Monday shift, will not work at other times.
  • What is the access code for the storeroom? 1945
  • Who should a paying customer contact if they have an issue with the laundromat? Call the HQ Enquiry line on 07 3067 5800, staffed Mon-Fri 9 am to 5 pm.
  • How do I operate the Tangerpay Paypont Payment Kiosk (tablet)? See this guide Using the Tangerpay Payment Kiosk.
  • What do I do if the Tangerpay Paypont Payment Kiosk (tablet) is not working? See Troubleshooting Tangerpay & FAQs. Note that the payment system & washers/dryers can also be activated via smartphone and/or a weblink, see Tangerpay Payment via Smartphone. Please also log an incident report.
  • See also Laundromat ADL FAQs (& Code Process) Subtasks
• Other Links
  • Asset Calendar - Service ADL NTH LM
• Contacts & Support
  • HQ Staff Shayne Herriott - issues with payment system, washing machines & dryers, laundromat property, customer complaints TBC
  • ADL AVL - Marcus Verway
  • Shift Team Leaders - Linda Pietris 0419652666