Code of Conduct

Purpose: The Code of Conduct outlines the expected behaviour of all members of the Orange Sky family, including Orange Sky Australia (OSA) and all other Orange Sky entities.

Scope: This policy applies to all Board members, employees, volunteers and contractors engaged by OSA. In addition, this policy covers activities carried out at the locations of OSA services and at any OSA functions, events and related travel.

Objective

This Policy is intended to provide all members of the Orange Sky family with simple guidelines on the standard of behaviour expected of them, and what behaviour is considered unacceptable. The Code of Conduct is underpinned by the characteristics of an Orange Sky Person.

Examples are given to demonstrate the appropriate standard of behaviour; however, it is not intended to be an exhaustive list as every situation that may morally or ethically compromise a member of the Orange Sky family cannot be anticipated. In this regard, Orange Sky expects its representatives to use their common sense and sound judgment.

Compliance with Laws and Regulations

Orange Sky expects members of the Orange Sky family to comply with all applicable laws and regulations, which relate to their activities for and on behalf of Orange Sky. Members of the Orange Sky family should ensure their conduct cannot be interpreted as being in any way in contravention of applicable laws and regulations governing the operations of the organisation, and should bear in mind that the perception of their actions by others is important and should act accordingly.

Principles - an Orange Sky Person

The following guidelines outline the expected behaviour and characteristics of all members of the Orange Sky family. Orange Sky recognises positive behaviour, and will seek to correct behaviour which is inconsistent with the Code of Conduct and characteristics of an Orange Sky person.

Breaches of the Code of Conduct will be investigated and appropriate disciplinary action will be taken if applicable. Serious or repeated breaches may result in termination.

Believes in what we do & gives things a crack

• Represent Orange Sky in a manner that reflects the mission and objectives of the organisation, including appropriate conversations and attitudes;

• Engage in real, genuine and inclusive conversations wherever possible with our friends on the street, recognising the dignity in their story and understanding that our role is to listen first and foremost;

• Abide by and work in accordance with all OSA policies, standards, procedures and relevant statutory regulations;

• Don’t attempt to preach or perform missionary work of any kind, remembering that our core business is washing clothes, providing showers and engaging in conversations which are based on topics of our friends’ preference; and

• Declare any potential conflicts of interest prior to joining Orange Sky.

Cultivates connection

• Treat all others (volunteers, employees, contractors, our friends on the street, other service providers and all other persons with whom they interact) fairly, courteously and with respect;

• Behave honestly and with integrity, comply with any lawful and reasonable direction, and be respectful of others’ time;

• Do not discriminate against, harass, bully or harm others;

• Raise and resolve any problems with your direct leader and then, if necessary, follow the appropriate OSA procedure if dissatisfied with the outcome;

• Inform your direct leader as soon as possible if you are unable to attend your Orange Sky commitment, (including but not limited to; paid work at Orange Sky, shifts, events and training) or if you might be late;

• Respect the privacy of fellow members of the Orange Sky family and our friends on the street, and only distribute another member’s contact details or personal information if permission is given and only to necessary persons, or when required by law;

• Seek permission to take photographs of fellow members of the Orange Sky family or our friends on the street. Do not publish photos and stories to private social media, or anywhere outside of the approved channels without prior approval from Orange Sky management; and

• Never discuss with anyone outside Orange Sky any matter relating to Orange Sky’s organisation or affairs which could reasonably be regarded as confidential, except where authorised and in the proper course of your duties, or by law.

• Operate in a safe manner that does not endanger yourself, others, property and equipment;

• Advise your direct leader as soon as you become aware of any issue which might affect your safety, performance or attendance and report any unsafe incident you observe or are involved in;

• Operate equipment belonging to Orange Sky in the manner that it is designed for;

• Come to work or any place where Orange Sky offers its services rested, fit for duty and dressed appropriately;

• Be aware of anyone smoking around shift; make sure they are a safe distance away and that you look after yourself and others around you.

• Do not come to work or any place where Orange Sky offers its services under the influence of drugs, alcohol or any substance which may impair your ability to act safely and appropriately;

• Never bring prohibited items (i.e. firearms, ammunition, fireworks, drugs, alcohol, explosives, offensive materials) to any Orange Sky van, premises or service location;

• Comply with any lawful and reasonable requests given by a property owner where Orange Sky operates or by emergency services (Police, Ambulance and Fire), passing on relevant information on to the appropriate Orange Sky leader;

• Promptly and truthfully report any and all incidents or near misses in accordance with OSA incident reporting procedure; and

• Practice and encourage self-care, and reach out to your direct leader, or any other Orange Sky leader if you need support.

Walk the walk, and strive to improve

• Appropriately and privately report any behaviour of another member of the Orange Sky family that is not in line with the Code of Conduct, or the characteristics of an Orange Sky person;

• Lead by example regardless of your position within the organisation;

• Respect the area you work in, ensuring the service is operating in a way to maximise safety and to minimise disruption to property owners, the public and the environment;

• Comply with any lawful and reasonable requests given by a property owner where Orange Sky operates or by emergency services (Police, Ambulance and Fire), passing on relevant information on to the appropriate Orange Sky leader;

• Behave in a way which does not hinder or harm yourself or any other member of the Orange Sky family, our friends on the street or members of the public in the performance of your duties; and

• Protect and properly use confidential and proprietary information and protect the rights of other organisations or third parties.

Celebrate success

• Acknowledge every person has a role to play at Orange Sky;

• Support your fellow Orange Sky family;

• Enjoy your experience with Orange Sky, and provide constructive feedback when necessary via the correct channels; and

• Be excited to see and contribute to the achievements in the Orange Sky community.

Revision

OSA may make changes to this policy from time to time to improve the effectiveness of the organisations’ operation, or to reflect any changes in legislation. Additionally, this policy will be reviewed at least annually. Should the review find that there is a need to change the policy, employees who may be impacted by this proposed change will be advised prior to the change taking place.