Laundromat of the Future (LOTF) Service Leader Position Description

Position Title: Laundromat of the Future (LOTF) Service Leader

Role Purpose & How You Help

The Service Leader helps us continue to change the lives of our friends on the street every day as a senior member of the volunteer team(s) in LOTF services.

This volunteer role is responsible for overseeing the daily operations of LOTF services with consultation, guidance, & support from the team at HQ. The Service Leader will guide the volunteer leadership team(s) across all LOTF services to ensure an efficient service and an awesome experience for all volunteers and friends on shift.

Supervision & Reporting

The Service Leader reports to the team at HQ to help support & manage local operations. As Service Leader you are responsible for management of the local team of volunteers including;

• Team Leaders
• General Volunteers 
• Any future leadership positions that are introduced

Key Responsibilities

As a Service Leader, every day will present a new challenge from assisting with rostering & scouting new sites to following up incident reports or even helping arrange a volunteer event! Some of the key responsibilities are;

• Providing updates to Team Leaders and local volunteers on any changes to services or other important information
• Support, mentor, and oversee Team Leaders with queries
• Monitoring & coordination of Incident Reports & any required follow up or action
• Performance manage volunteers & resolve conflict as needed
• Mentor, encourage, & support volunteers
• Conduct check ins with Team Leaders within each service every 4-6 weeks
• Hold quarterly leadership team catch-ups 
• Represent Orange Sky at speaking engagements & events (within local service area)
• Where Team Leader roles are not required or filled, provide coverage for those roles.
• Visit shifts (at least 1 bi-monthly) in your local service area
• Assist HQ with local onboarding of new volunteers
• Consistently monitor & promote safe work practices
• At all times embrace & promote Orange Sky’s culture of ensuring safe and supportive service environments

How we help you

A comprehensive onboarding & training program will be provided to ensure the volunteer is able to successfully fulfill the role. Training will be provided across Asana, Volaby, WhatsApp & any other programs you may be required to use.

Support is available from the team at HQ as required.

Hours

Up to 10 flexible hours per week but can vary pending demands on service.

Skills Required: 

• Confidence in learning new technologies or platforms (training will be provided)
• Willing to give things a crack