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LOTF Castlemaine - Sac O Suds Laundrette Castlemaine
  • 21 Sep 2023
  • 1 Minute to read
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Contents

LOTF Castlemaine - Sac O Suds Laundrette Castlemaine

  • Updated on 21 Sep 2023
  • 1 Minute to read
  • Contributors
  • Print
  • Dark
    Light
  • PDF
Article Summary

    • Escalation Points
      • Any issues with washing machines or dryers ask volunteers to call Laura the laundromat owner 0460309776 (public mobile number). Log an incident report.
      • If any general public/commercial customers have issues with the laundromat or machines refer them to call0460309776 (public mobile number for owner Laura)
    • FAQs
      • What is the free code for the payment/washing system? OS999
      • Where do we find the key for the laundromat office/access to storeroom & toilets? Laura the laundromat owner will open up the office/back access area at the start of shift. If door is locked, contact Laura on 0460309776.
      • Can friends use the toilet at the laundromat? No, please direct them to the toilets across the street in the library.
      • How do I operate the Tangerpay Paypont Payment Kiosk (tablet)? See this guide Using the Tangerpay Payment Kiosk and Troubleshooting Tangerpay & FAQs.
      • What do I do if the Tangerpay Paypont Payment Kiosk (tablet) is not working? See Troubleshooting Tangerpay & FAQs. Note that the payment system & washers/dryers can also be activated via smartphone and/or a weblink, see Tangerpay Payment via Smartphone. Please also call the Laundromat Owner to let them know the system is down and log an incident report.
      • I hit the red “cancel/stop” button on the washer and now it won’t respond or work. Pull the red button out to release it, it should click and the washer should respond. Press the Start button again to restart the wash.
    • Links to Information Sources & Quick Guides
    • Contacts & Support
      • Laundromat Owner - Laura Keogh 0460309776 (also public contact number for customers)
      • Team Leaders Contacts - Temporary Service Leader Kate Taylor 0478 654 604
    • Service Leader Kate Taylor 0478 654 604
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