(NZ) Personal Safety on Shift & De-escalation

Personal Safety on Shift & De-escalation Webinar

Slide Deck

  

Webinar Video

https://vimeo.com/810800976/a034b7a370

TARP

To Summarise 

• The best prevention comes from recognising warning signs as early as possible.
• Remain calm.
• Remain situationally aware.
• De-escalate using people skills. 
• Talk politely but confidently. 
• Display empathy, listen and use their name.
• Be accommodating when possible.
• Display neutral body language.
• Remind the person what the standards of behaviour are while using our services.
• Don’t become isolated from your team.
• At any time you feel unsafe use the safe word or evacuate to a safe place.
• If you don’t feel safe, call the police.
• Afterwards debrief with your team.
• Complete an incident report.
• Look after your mental health as you would your physical health