Shower Troubleshooting
  • 21 Sep 2023
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Shower Troubleshooting

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  • PDF

Article summary

Shower Troubleshooting

The purpose of this guide is to identify and troubleshoot issues with the Shower.

Possible reasons for the call
  • Shower drain blocked
  • Shower not draining 
  • Water in the shower 

Step 1: Identify

Step 3:  Fuse

Step 4: Next steps

Step 1: Identify the problem

Step 2: Fuse Replacement

Volunteer Check-In
Ensure the volunteer is comfortable with the required quick fixes
  1. Remove the cover from the fuse box (this can be a clear plastic cover, a rubber cover or you may need to turn a dial to open, see above).
  2. Have your spare new fuse handy (depending on what fuse rating/colour you need see above).
  3. Locate the fuse you need to change, the fuse will labelled according to the appliance.
  4. If blown, there will be a white indicator light above the blown fuse if in the TVMS/distribution.
  5. Pull out the fuse; you may need to wiggle the fuse with your forefinger and thumb up and down (DO NOT WIGGLE FUSES LEFT TO RIGHT), if plastic tweezers are available you may use them.
  6. Replace the blown fuse with the spare fuse.
  7. Replace the cover to protect all the fuses.
  8. The blow fuse can be discarded.
  9. Please make sure to source a replacement spare fuse to keep in the van after shift is done - notify your team leader.

Step 3: Communicate the next steps with the volunteer

Diagnostic complete, the issue cannot be resolved on shift. You will need to either

  1. Run the shift with reduced capacity
  2. Have a conversation only shift
  3. Pack up and go home

Clearly communicate the options to the volunteer as per the Decision Guide and ensure an incident report has been submitted in order to alert individuals according to the escalation process.

Requirements for an incident report:

  • What was the first indication of an issue?
  • What steps were followed on Service Support?
  • What was the shift outcome?

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