SAFETY CALLOUTS
Consider the below callouts when guiding a volunteer through the instructions

Ensure no one is in the shower area before opening rear doors to inspect the error code

Do not remove the heater exchange cap as the water will be hot and under pressure. Do not touch the water heater as it will be hot and may cause burns.

When standing on the rear door step, have another volunteer to spot and maintain three points of contact at all times

KEY INFORMATION

Heading

Notes

Locating the water heater error code light

Hybrid Van: Inside the rear vehicle doors

How to read the error codes

• A solid red/orange light indicates there is no error
• A repeating loop of 5 short flashes followed by some number of longer pulses indicates there is an error
• Count the number of long pulses to determine which error is present

Example of Error Code 3:

Short pulse = -

Long pulse = _

----- _ _ _ ----- _ _ _ ----- = Error code 3

Example of water heater working correctly:

___________________ = No reset required

VOLUNTEER CHECK-IN

Prior to completing work, please ensure the person(s) completing work feel comfortable and safe to commence work. 

INSTRUCTIONS

Reset the water heater

May require:

• Someone tall who is able to reach up high (HVs)

• Plastic fuse grippers (located inside fuse box)

Step

Instruction

Photo

1

Refer to ‘SIG: Fuse reset and replacement’ and follow the instructions

2

Allow 5 minutes for the water heater to warm up

3

After 5 minutes, run the shower for a minute to test if the water temperature is warm. 

4

Return to the water heater indicator light to see if the light has returned to a solid red/orange light. 

If the light continues to flash or the water temperature is still cold, try the process again. 

5

Submit an incident report, including the error code.