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Vehicle System Troubleshooting
  • 11 Jan 2024
  • 2 Minutes to read
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Contents

Vehicle System Troubleshooting

  • Updated on 11 Jan 2024
  • 2 Minutes to read
  • Contributors
  • Print
  • Dark
    Light
  • PDF
Article Summary

Vehicle System Troubleshooting 

The purpose of this guide is to identify and troubleshoot issues with the Vehicle System (Redarc system). 

Possible reasons for the call
  • Vehicle system off
  • Redarc system 
  • Battery issues
  • No power

Step 1: Identify

Step 2: Power

Step 3: Vehicle Faults

Step 4: Fuse

Step 5: Next steps

Step 1: Identify the problem

  • Is the RedVision control panel display on? (If not, press the power button once or proceed to step 2)
  • What is the battery percentage? (If below 10%, proceed to step 2)
  • Do any machines have power? (If yes, no fault with the vehicle system)
  • Are there any warnings on the screen? (proceed to step 3)

Step 2: Charge the vehicle

  1. Determine whether the vehicle can be connected to mains power
    1. If mains are available - plug the vehicle in 
    2. If no mains are available
      1.  Park the vehicle in direct sunlight, if possible
      2. Turn the engine on 
  2. Check the display screen and ensure the arrow next to the battery is now illuminated green and pointing upwards

Step 3: Vehicle Faults

Access the Vehicle System and navigate to fault history

  1. Press the LEFT arrow to access DISPLAY SETTINGS
  2. Press the DOWN arrow until you reach SYSTEM SETTINGS
  3. Select the WARNING icon 
Volunteer Check-In
Ensure the volunteer is comfortable with the required quick fixes

Vehicle Faults

FaultDescription Solution
Low Battery State of Charge (SoC)Low battery faultConnect to power (proceed to step 2)
Communications ErrorConnection between the Battery Management System and the display screen is disrupted. No on shift fix, proceed to step 5. 
Switching Fault/OverheatingOccurs when one of the electronic outputs is overloaded. Wait 60 seconds for automatic on-off. If issue the persists turn the output off and proceed to step 5. 
Blown FuseA fuse has blown. Proceed to step 4. 
No Vehicle PercentageLoose connection or flat battery. Connect to power (proceed to step 2)
Bad Output Cable DetectedBattery Management System (BMS) need to be reset. No on shift fix,proceed to step 5.
Other ErrorsAll other errorsNo on shift fix,proceed to step 5.

Step 4: Fuse Replacement 

  1. Remove the cover from the fuse box (this can be a clear plastic cover, a rubber cover or you may need to turn a dial to open, see above).
  2. Have your spare new fuse handy (depending on what fuse rating/colour you need see above).
  3. Locate the fuse you need to change, the fuse will labelled according to the appliance.
  4. If blown, there will be a white indicator light above the blown fuse if in the TVMS/distribution.
  5. Pull out the fuse; you may need to wiggle the fuse with your forefinger and thumb up and down (DO NOT WIGGLE FUSES LEFT TO RIGHT), if plastic tweezers are available you may use them.
  6. Replace the blown fuse with the spare fuse.
  7. Replace the cover to protect all the fuses.
  8. The blow fuse can be discarded.
  9. Please make sure to source a replacement spare fuse to keep in the van after shift is done - notify your team leader.

Step 5: Communicate the next steps with the volunteer

Diagnostic complete, the issue cannot be resolved on shift. You will need to either

  1. Run the shift with reduced capacity
  2. Have a conversation only shift
  3. Pack up and go home

Clearly communicate the options to the volunteer as per the Decision Guide and ensure an incident report has been submitted in order to alert individuals according to the escalation process.

Requirements for an incident report:

  • What was the first indication of an issue?
  • What steps were followed on Service Support?
  • What was the shift outcome?
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