Contents x
- MyOS Hub
- Shift Operations
- Shift FAQs
- Empower Packs Program
- What does driving the van include?
- Who pays for speeding fines or other traffic offenses?
- What happens with the incident reports when they get to HQ?
- I'm not sure whether to complete an incident form or not
- An incident happened on shift a month ago, is it too late to complete an incident report?
- How do I report an incident?
- How to refer a friend using Ask Izzy
- How big are the water tanks on the Orange Sky vehicles?
- What is in the Orange Sky detergent?
- How do I get the reversing camera to stay on?
- Why do shifts get cancelled?
- If a member of the public is hurt at an Orange Sky van, how does Orange Sky respond?
- Can I use gloves to handle clothes/washing?
- Why does the laundry van turn off when stopped (e.g. at traffic lights)?
- Do I need to put detergent in the van washing machines?
- Do we clean the machines following each wash?
- Who loads the washing into the machines, volunteers or friends?
- Can I bring my children to shift with me?
- Can we wash small loads?
- How often am I required to volunteer?
- Do our friends have to use both washing and drying services?
- Can volunteers bring their dog to shift?
- Can I bring a friend/work colleague along to shift with me?
- How long is the washing cycle?
- What do I do if a friend/s have left their washing in a queue for when we arrive?
- Can we wash bedding?
- What do I do if I find an illegal substance on shift?
- Can I bring food onto shift for our friends?
- What do I need to do if I need to leave a shift early?
- Who can I call for support while on shift?
- I want to talk to someone about a difficult shift I had. Who can I call?
- A friend is talking about suicide and I have no idea what to do
- I'm supporting a friend experiencing mental health problems and I'm unsure how to help. What should I do?
- How can I encourage friends to check their pockets?
- What is the safe word on shift?
- What do we do if a friend doesn’t come back for their laundry before shift ends?
- Can we set up shift before the Service Partner has opened?
- What should I talk about on shift?
- How to access Service Support
- What to do if you get bogged
- How much washing can we fit in the Orange Sky washing machines?
- A friends behaviour on shift made me feel uncomfortable.
- Can the Orange Sky detergent be turned off and other washing detergent put in the machine instead?
- What do I do if I feel threatened/uncomfortable by a friend while on shift?
- Can we add stain removers to the washing machines?
- How do I set up a shift safely?
- Taking friends washing home
- The weather is looking bad - what should I do?
- Why does the van only have one reverse light?
- Charging devices for friends
- The van has a flat tyre/puncture what should I do?
- When to call Service Support
- Next Level Service Support
- Shift Operations Resources
- Operations Cards - Laundry Pod 2.0 (NZ)
- Standards of Behaviour Poster
- Video - Driving and parking the van
- Flat Van Battery
- Orange Sky Australia - Terms of Use
- Parking the van on a flat shift
- Awning Operation Guide (Hybrid Van)
- Awning Operation Guide (Upgraded Laundry Van)
- Awning Operation Guide (Pod 2.0)
- Operations Cards - Hybrid (Battery Operated) (AU)
- Operations Cards - Hybrid 1.9 (NZ)
- Operations Cards - Laundry (NZ)
- Operations Cards - Laundry (Battery Operated) (AU)
- Operations Cards - Laundry Pod 2.0 (AU)
- Operation Cards - Shower Van (AU)
- Washing machine manual dosing instructions
- Waru Dryers - Top Tips
- A walk-through your Upgraded Laundry Van
- Damage to Orange Sky Vehicle
- Shift FAQs
- Resources & Policies
- (NZ) Volunteer Recruitment Resources
- Forms
- Volunteer & Employee Support Program (VESP)
- Position Descriptions
- Assistant Asset Leader NZ
- Assistant Asset Leader AU
- Asset Leader Position Description NZ
- Asset Leader Position Description AU
- Volunteer Organisational Chart
- General Volunteer Position Description (AU)
- General Volunteer Position Description (NZ)
- Team Leader position description
- Service Leader Position Description
- Assistant Team Leader
- Community Engagement Coordinator Position Description
- Community Impact Coordinator Position Description
- Service Coordinator Position Description
- Asset Leader Position Description
- Laundromat of the Future (LOTF) Team Leader Position Description
- Laundromat of the Future (LOTF) General Volunteer Position Description
- Volunteer feedback loop
- Policies
- Volunteer Family Handbook
- Code of Conduct
- Conflicts of Interest
- Equal Employment Opportunity and Anti-Discrimination
- Issues Resolution Policy
- Fitness for Work Policy
- Risk Assessment and Incident Reporting Policy
- Reporting Crime
- Child Safety Policy
- Sun Smart Policy
- Mandatory Reporting of Illegal Activity Procedure
- Privacy Policy
- Volunteer Family Handbook (NZ)
- Absence on shift
- eLearning Modules
- General FAQs
- I'm going on holiday, can I volunteer on shift in the area I am visiting?
- I want to be on the same shift as my friend/partner.
- What should I wear on shift?
- What is The Sudsy Challenge?
- Can Orange Sky make a profit if they are a "not-for-profit' organisation?
- I had a great experience on shift that I would love to share, how do I do that?
- Can we accept donations on shift?
- I purchased some items for our van, how do I get reimbursed?
- Can I transfer to another service when I move house or do I have to re-apply?
- Is the Service Leader position a paid position?
- Where did the name Orange Sky come from?
- How do I make suggestions of content to add to the Orange Sky Guide?
- How do I join my local OSA Volunteers Facebook Group?
- I know someone that is interested in volunteering. How do they apply?
- How do I order replacement uniform?
- When will my Orange Sky t-shirt arrive?
- How do I setup WhatsApp on my mobile device?
- Vehicle Upgrade FAQ
- Friend Voice Project FAQ
- Orange Sky webinar library
- Orange Sky person - 6 characteristics
- WhatsApp team chats - guidelines for use
- Health and Safety
- Leader Resources
- Quick Access to Forms & Information (AU)
- Quick Access to Forms & Information (NZ)
- Leader leave form
- Team Leader
- Team Leader position description
- Laundromat of the Future (LOTF) Team Leader Position Description
- How do I make the decision to cancel a shift?
- Team Leaders role in managing issues and incidents
- What to do when you need more volunteers on your team
- How do new volunteers join my team?
- New volunteer welcome to shift (AU) email template
- New volunteer welcome to shift (NZ) email template
- How do I add a new volunteer to my WhatsApp group?
- What training do new volunteers receive?
- First shift checklist
- Second shift assessment
- Tips for training new volunteers
- WhatsApp Team Leader chat - guidelines for use
- How do I complete a roster?
- Flexible volunteer 1st shift checklist example - Laundry
- Service Coordinator
- Service Coordinator Position Description
- Operations Team Organisational chart
- Volunteer Organisational Chart
- Orange Sky person - 6 characteristics
- Leader leave form
- Volunteer feedback loop
- Expense claim form
- Adding a booking to asset calendar
- Incident management process
- Team Leader Check-ins
- Asana Basics
- Service Leader
- Service Leader Position Description
- Laundromat of the Future (LOTF) Service Leader Position Description
- Volunteer Organisational Chart
- Operations Team Organisational chart
- Service Leader Engagement Toolkit
- Orange Sky 'Open Day' for new volunteers
- Resource: 'Open Day' with your asset guide
- Volunteer feedback loop
- Leader leave form
- Adding a booking to asset calendar
- Incident management process
- Process for assigning new volunteers to activities
- New volunteer added to team email template
- How do I make an activity (shift) a priority or non-priority for recruitment?
- Onboarding (Activity Leaders) Team Leaders
- Team Leader Check-ins
- Asana Basics
- Service Leader Credit Card Policy
- Credit Card Declaration
- Orange Sky person - 6 characteristics
- Community Engagement Coordinator
- Acknowledgement of Country Protocol
- Media requests
- Speaking Engagement Requests
- Internal Events
- Media Release Form (AU)
- Leader leave form
- Adding a booking to asset calendar
- Community Engagement Coordinator Position Description
- Orange Sky person - 6 characteristics
- Expense claim form
- Share a yarn
- Volunteer Organisational Chart
- Asana Basics
- Operations Team Organisational chart
- Shift visit guide (NZ)
- Shift visit guide (AU)
- Vehicle Leaders
- Vehicles
- General Vehicle Information
- Reactive Incident Management
- Fortnightly Checks
- Asset Maintenance
- Vehicle Leader General Information
- Turning Off Storage Mode
- Replacing Clean & Waste Tank Gauge Tubes
- Diesel Heater Exhaust Lagging Check
- Washing Machine Filter Clean
- Prevent Hose Reel Over Extension
- Vehicle Leader Quick Guide
- Waste Pump Overview
- Fuses & Circuit Breakers
- LG Washing Machine Manual (LP / LV / HV)
- How To Remove Dryers (Hybrid Van)
- Awning Operation Manual - Laundry Van
- Washer manuals
- Service Support Landing Page
- FAQ: General Vehicle
- FAQ: MyOS, On Shift, Friend/People or Other Questions
- FAQ: Remote Vehicle
- FAQ: Laundromats
- TG: Dryer System
- TG: Washer System
- TG: Electrical System
- TG: Shower System
- TG: Detergent System
- TG: Waste Water System
- TG: Clean Water System
- Shift Instruction Guides (SIG)
- SIG: Charge the vehicle
- SIG: Washer error codes
- SIG: Check the display for faults
- SIG: Prime the detergent pump
- SIG: Change the detergent drum
- SIG: Washer door won't lock
- SIG: Unkink a hose
- SIG: Fill the clean water tank
- SIG: Fuse reset and replacement
- SIG: Force fill the clean water tank (LV)
- SIG: Manually drain the waste tank
- Fuse Box Locations
- ARCHIVED
Volunteer Organisational Chart
- Updated on 09 Oct 2022
- 1 Minute to read
- Contributors
Article summary
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Each service location has a volunteer leadership team, that with the assistance of HQ helps to manage the day to day operations of the service. Depending on the size of the service some positions may not be required and will be performed by a member of HQ or the Service Leader.
Click on the position titles to read the position descriptions for each of the roles.
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