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Washing Machine Troubleshooting
Washing Machine Troubleshooting
The purpose of this guide is to identify and troubleshoot issues with the Washing Machines.
- Washing machine error
- Leaking washing machine
- No detergent in machine
- Washing cycle stuck (stuck on cycle)
- Kill Cycle
Step 1: Identify the problem | Step 2: Error codes | Step 3: Kill Cycle | Step 4: Next steps |
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Step 1: Identify the problem
- Does the washing machine have power? (If not, refer to Vehicle System Troubleshooting)
- Are there any error codes? (If yes, proceed to step 2)
- Is the washing machines running?
- If the washing machine is stuck,monitor for 10 minutes and then proceed to step 3
- If the cycle is slow, monitor for 10 minutes and then proceed to step 3
- Is the washing machine leaking?
- From the door (massage out the door seal and continue operation)
- From behind (cannot be resolved on shift, proceed to step 4).
- From within (cannot be resolved on shift, proceed to step 4).
- Is the washing machine receiving detergent? (refer to Brightwell Detergent Pump Troubleshooting)
- If the issue is not listed,proceed to step 4
Step 2: Error Codes
Code | Error | Next Steps |
---|---|---|
IE | Inlet Error | Refer to Clean Water Troubleshooting |
OE | Outlet Error |
|
DE | Door Error |
|
LE | Lock Error |
|
UE | Unbalanced error |
|
SUD | Too much SUDS |
|
ALE | Emergency Stop Button Activated |
|
FE | Water is overflowing |
Step 3: Perform a Kill Cycle
Upgraded Vans & Pods2.0
- Hold down B6 (start) for approximately 3 seconds until you hear a 'ding'
- Release button
- Wait until machine drains and the 'door lock' light turns off before opening the machine.
Original Pods
- Hold down B1 and B3 simultaneously. The screen should display ‘0’
- Press B2 until ‘3’ appears onscreen
- Press Start (B6). The screen should display ‘L9CI’
- Press B2 until ‘hILL’ appears on the screen
- Press start (B6)
Note: your machine may be different and require you to use B2 and B3 to navigate to 'hILL'
- The screen should display ‘0’
- Press B2 until the screen reads ‘17’ (tip: if you go past 17, use B3 to navigate down)
- Press start (B6), the machine will now end the cycle
- Once the 'door lock' light turns off, flick the switch up to start the next wash
Note: please allow the machine one minute to drain
Step 4: Communicate the next steps with the volunteer
Diagnostic complete, the issue cannot be resolved on shift. You will need to either
- Run the shift with reduced capacity
- Have a conversation only shift
- Pack up and go home
Clearly communicate the options to the volunteer as per the Decision Guide and ensure an incident report has been submitted in order to alert individuals according to the escalation process.
Requirements for an incident report:
- What was the first indication of an issue?
- What steps were followed on Service Support?
- What was the shift outcome?