WhatsApp team chats - guidelines for use

What do we use WhatsApp for?

Do

• Use the WhatsApp for brief updates to volunteers and for asking general questions or for help with something
• Do use the WhatsApp to ask if other volunteers can cover your shift and to let your Team Leader know if you can’t make it
• Use the WhatsApp to update other volunteers about friends who visited your shift
• Do use the WhatsApp to let your Team Leader and other volunteers if some supplies need topping up or other useful information about the laundromat

Don’t

• Don’t worry about replying to every message if it is not necessary for you to do so
• Don’t report incidents here - you should submit an incident report via Volaby. Contact your Team Leader or HQ Support Staff if you need help.
• Don’t use the WhatsApp chat as a social chat - there are other ways to share stories
• Don’t use the WhatsApp for anything confidential
• Don’t only rely on WhatsApp for conveying urgent information - it a good idea to phone someone directly to ensure they get the information in time