A friends behaviour on shift made me feel uncomfortable.

The most important thing to Orange Sky is that all of our volunteers and friends feel safe. If a friend's behaviour on shift has made you feel uncomfortable, it is important that you tell someone. At Orange Sky we have a strong reporting culture and believe it’s everyone’s responsibility to report incidents. In saying this, we understand that it can be challenging to speak up if you are feeling uncomfortable and are unsure of the best way to proceed. To help, we have compiled some options for volunteers to consider if a friend's behaviour on shift has made you feel uncomfortable:

Our Safe Word
If a friend's behaviour poses a risk to the safety or wellbeing of a volunteer or the operation of a shift, use the safe word, Daphne, to alert your team members. You might say 'Hey, have you seen Daphne?' or 'Is that Daphne over there?' This will provide you with an opportunity to meet with other team members to express your discomfort and make other volunteers aware of the behaviour.

Discuss with your Team Leader
If you feel that the behaviour does not pose an immediate risk, you may feel more comfortable discussing it with your team leader at the end of the shift. Remember, your safety and wellbeing is our priority. If you are unsure whether the behaviour poses a risk to the safety or wellbeing of others, it is better to escalate your concerns sooner rather than later. If one person on a team feels unsafe, we leave or cancel a shift. Your safety and wellbeing is our priority.
Words we live by: if you have to think about whether or not to report it, report it!

Our Safe Place
Every shift has two identified safe places to proceed to if the risk persists. At the start of each shift, each team discusses the safe word and safe places during their pre-shift huddle. If the risk persists, proceed to one of the two identified shift safe places with your team.

Complete an Incident Report
We always want to know if an incident has occurred - no matter how big or small. Following the shift, we ask that you fill out and submit an incident report. You can access the incident report by logging into Volaby and clicking 'incident report' on the left menu. The information in the incident report is shared with the volunteer management team for your local area as well as the operations team at HQ.

If we require further information or have concerns for your safety, we will give you a call to check in and ensure the wellbeing of you and your team.

Contact Service Support
We know that things don't always go to plan on shift. Service Support is a single point of contact for all volunteers to access around shift related matters. Volunteers can call during staffed hours from 6am to 9pm (AEST) from Monday to Sunday to be connected with someone from HQ. Otherwise, calling or SMSing outside of these hours will be attended to the following day.

• Australia: 0488 851 113
• New Zealand: 0800 002 122

Volunteer Employee Support Program (VESP)
The VESP is a confidential support program providing free mental health support services to all Orange Sky volunteers and employees. The program is designed to help you over come any issues impacting your mental wellbeing related to your time and experience volunteering with Orange Sky. Volunteers can access up to three support sessions per year, and further sessions may be approved by Orange Sky management if required. The confidential service is provided by Veritas and can be accessed by through the details below:

• Australia: 1300 878 379
• New Zealand: 0800 349 710
• Online booking: https://veretis-group.au2.cliniko.com/bookings?appointment_type_id[]=569775020276980285&appointment_type_id[]=569775335982242367#service