Incident management process

This article is for Service Leaders, Service Coordinators, Vehicle Leaders and Assistant Vehicle Leaders.

As a volunteer leader it is part of your role to provide support and assist with the resolution of incidents.

1. When an incident report is submitted you will receive an automated email from Volaby as an FYI only. 
2. All incidents submitted are triaged by HQ. If HQ requires your involvement in resolving the incident you will;
   1.      be assigned the incident task in Asana or;
   2.      be added as a collaborator to the task in Asana.
      A member of the HQ team will provide assistance and/or direction as required to help resolve the incident. Please take the required action ASAP or advise if you are not in a position to assist so that HQ can pursue another course of action. A quicker response time will be required for incidents with a higher severity. The goal is to work together to resolve the incident as soon practicable.