Service Leader Position Description

Position Title: Service Leader

Role Purpose & How You Help

The Service Leader helps us continue to change the lives of our friends on the street every day as a senior member of the volunteer team in your area.

This volunteer role is responsible for overseeing the daily operations of your local service with consultation, guidance & support from the team at HQ. The Service Leader will guide the volunteer leadership team to ensure an efficient service and an awesome experience for all volunteers and friends on shift.

Supervision & Reporting

The Service Leader reports to the team at HQ to help support & manage local operations. As Service Leader you are responsible for management of the local team of volunteers including;

• Service Coordinator(s)
• Community Impact Coordinator
• Community Engagement Coordinator
• Team Leaders
• General Volunteers 

Key Responsibilities

As a Service Leader, every day will present a new challenge from assisting with rostering & scouting new sites to following up incident reports or even helping arrange a volunteer event! Some of the key responsibilities are;

• Providing updates to Team Leaders and local volunteers on any changes to services or other important information
• Support and oversee Service Coordinator/s & Team Leaders with queries
• Monitoring & coordination of Incident Reports & any required follow up or action
• Performance manage volunteers & resolve conflict as needed
• Mentor, encourage & support volunteers
• Hold quarterly leadership team catch-ups 
• Represent Orange Sky at speaking engagements & events
• Where Coordinator roles are not required or filled, provide coverage for those roles.
• Visit shifts (at least 1 bi-monthly)
• Consistently monitor & promote safe work practices
• At all times embrace & promote Orange Sky’s culture of ensuring safe and supportive service environments

How we help you

A comprehensive onboarding & training program will be provided to ensure the volunteer is able to successfully fulfill the role. Training will be provided across Asana, Volaby, WhatsApp & any other programs you may be required to use.

Support is available from the team at HQ as required.

Hours

Up to 10-15 flexible hours per week but can vary pending demands on service.

Skills Required: 

• Confidence in learning new technologies or platforms (training will be provided)
• Willing to give things a crack