Service Support Landing Page

Service Support Landing Page

The Service Support Landing page provides resources to troubleshoot and perform quick fixes on shift. All actions in the troubleshooting and shift instruction guides can be completed by a General Volunteer if they feel comfortable doing so. 

The Service Support number is for on shift support that relates to an issue with an asset (van/pod) or a people related incident. This number is to be used for critical/urgent support to ensure a shift can continue running. 

If the Service Support call is not regarding an on shift issue or concern, please contact Orange Sky HQ via:

• AU - 07 3067 5800, volunteer@orangesky.org.au  
• NZ - 09 801 6455, volunteer@orangesky.org.nz

Troubleshooting Guides (TG)  &  Frequently Asked Questions (FAQ)

	Dryer System Dryer not producing heat Drum not spinning Dryer not turning on Dryer exhaust smoking		Waste Water System Waste tank not draining Waste water overflowing Waste water pooling in washing machine
	Washing Machine System Slow washing cycle Error code on washing machine Washer not spinning How to kill a cycle		Electrical System Electrical system not turning on Loss of power during shift Low battery % showing on control panel No power to washing machine or dryers
	Shower System Shower drain blocked/not draining No hot water in shower No water coming from shower head Emergency door bell not working		Clean Water System No water coming to washing machines or shower Clean water tank is not filling Clean water overflowing from underneath van Clean water hose won't retract/is stuck on the reel
	Detergent System No detergent in washing machine Pump is broken Air in detergent tube
	General Vehicle FAQ's Road Side Assistance queries (eg. flat vehicle battery) Lockbox codes Refuelling (Fleet Fuel Card) Access to Van Base storage		MyOS, On Shift, Friend/People or Other Questions FAQ's Can't complete a shift report Can't check in or out on shift Minimum volunteer numbers on shift Friend hasn't returned to pick up their washing Contractors calling regarding a current incident Access to Van Base storage
	Laundromat FAQ's		Remote Vehicle FAQ's (Coming Soon)

Asset Information

Use the table below to find:

• Lock box code for asset
• Registration for van
• Van Base location and access to storage 
• Access to mains water and waste disposal point on shift

Shift Information

Use the table below to find details on a shift.