TG: Washer System

POSSIBLE REASONS FOR CALL

• How to perform a Kill / Cancel cycle
• Washing machine is not turning on
• Error code on washing machine display
• Washer is leaking
• Washer door doesn’t stay closed
• No detergent in machine
• Waste water pooling in washing machine at end of cycle
• Washer display timer does not decrease as expected (stuck on cycle / slow washers) 

TROUBLESHOOTING

Issue: How to kill / cancel a cycle

Follow steps to kill / cancel a wash cycle

1. Hold the Start/Pause button down until you hear a ding.
   
   
2. Release the button
   
   The machine will start to drain the water left in the machine - this can take several minutes.
   
   Once you hear the end chime from the washing machine and can see END displayed on the screen, the cycle has ended.

TROUBLESHOOTING

Issue: Washing machine not turning on

1.  Are “BOTH” washing machines not turning on?

If yes, proceed to next step

If no (only one machine turning on), please submit an incident report. The machine will need to be looked at by a technician.

2.  What % is the system battery on?

Ensure the lights and power buttons are illuminated green on the control panel (the lights button needs to be turned on before the power can be turned on).

Ensure the battery percentage is above 10%, as displayed on the control panel. If it is below, turn on the vehicle if it is safe to do (van should be outside/not in an enclosed area, this is to prevent fumes). Plug van into mains power if this is accessible on site.

3.  Are you currently running the washing machines or are you able to turn them on? 

If not, 

4.  Is there power to the dryers? Can you see a number, code or the word ‘PUSH’ on the front of the dryer panel display?

If the washing machines aren’t able to start also, check the Safety Switch Box to ensure both of the small black switches (Inverter and Inlet) are in the ‘up’ position. 

The location of the Safety Switch Box changes from vehicle to vehicle, and pod.  

Laundry Pod - Located at the back of the pod on the left hand rear wall. There is only one safety switch installed in the box, the Inlet switch.

Laundry Van - Located behind the driver's seat and dryers. To access the box, fold the driver's seat down or remove the headrest.

Hybrid Van (2 options) - Located either in the back of the van inside the left side door, and mounted on the right wall, or inside the cab of the van, between the drivers and passengers seat on the wall. 

5.  Once you have flicked both switches to the ‘up’ position, try starting the washer again.

If the dryer still does not turn on, as well as the washing machines, proceed to ‘Outcome’ below.

Diagnostic complete, the issue cannot be resolved on shift. You will need to either

1. Continue shift at reduced capacity, focus on connection with friends
2. If no friends are present, pack up and go home
3. Submit an incident report in MyOS

TROUBLESHOOTING

Issue: Error displaying on washing machine display screen

The error code will consist of letters and numbers. Below is a list of common errors and possible resolutions.

IE error or inlet error (water inlet or supply error)

1.  If running the van from mains water, confirm that the tap is on, the hose is not kinked and there is enough pressure from the tap.

Press the “Start / Reset” button to resume the cycle. Watch the cycle to ensure it goes down in minutes.

2.  If running the van from tank water, check there is sufficient water in the clean water tank and the tap icon is green on the Control panel, tap icon illustrated in the photo below.

NOTE - When running from tanks the clean water hose should not be connected to the mains water tap.

To check for the amount of water on board, there will be clear tubes attached to the tank displaying the water level.

Laundry Van - rear of vehicle under the washing machines

Hybrid Van - to the right hand side of the washers and dryers. When opening the sliding door, look to the right.

3.  Ensure the tap icon is green on the control panel, then press the start/pause button to resume the cycle. Wait to see if the cycle drops below 29 minutes.

4.  If the IE error presents itself again, a fuse reset may be required for the Clean Water Pump. Refer to Fuse Reset and Replacement.

5.  Once you have completed a fuse reset or replacement, press the “Start/Pause” button to resume the cycle

6.  If the IE error is still occurring:

• Access to mains water on site - turn the tap icon off on control panel, and connect clean water hose to mains tap on site. Once tap has been connected and turned on, press the 'Start/Pause' button to resume to cycle. Submit an incident report.
  
  
• No access to mains water on site - submit an incident report. The washing machine will need to be inspected by a technician.

Door lock error or door ajar

Ensure the washer door is closed. While holding firmly on the handle side of the door press the “Start/Pause” button, continue to press on the door for 5 seconds or until the washer cycle starts. A click sound should be heard after pressing the start button, this noise is the door lock latching in place. 

Unbalanced Error - the load in the machine is unbalanced.

Open the door, spread out items, close the door and press the “Start/Pause” button to resume the cycle. Try redistributing washing across multiple loads or machines if the error persists.

TROUBLESHOOTING

Issue: Washing Machine is Leaking

Is there water leaking from the front of the washing machine (around the door)?

If yes, proceed with the following steps:

1.  Kill the cycle and open the door. Kill cycle procedure can be found above.

2.  Occasionally the rubber door seal on the inside of the washing machine can become misaligned, try massaging the seal back into place.

3.  Close the door then restart the cycle by pressing the Start/Pause button and check again for leaks. 

If the leak continues but is only minor, continue with the shift and submit an incident report.

If the leak continues and is a heavy leak, kill the cycle, stop using the machine and submit an incident report. 

If no, proceed to below.

Is there water leaking from the rear of the machine? 

1.  Our washing machines are fitted with an overflow port so the machine can overflow water if it gets too high or in the event of over sudsing (too much detergent) 

If there is a small amount of water/suds from this port, continue with shift. 

If there is a major water leak from the rear of the washing machine or clean water plumbing, turn the power off by either removing the extension cord from where it plugs into the side of the van or pressing the power button followed by the lights button on the control panel, then follow next steps.

1.  If connected to mains water, disconnect the hose.

2.  Attempt to mop/wipe up as much water as possible.

3.  Turn power back on by pressing the lights button followed by the power button or plugging the van back in to mains power.

4.  Ensure the tap icon is off (not illuminated green) 

5.  Kill the cycle on the washing machine - this will unlock the doors and you will be able to remove the clothes. 

6.  Follow onto next steps

Diagnostic complete, the issue cannot be resolved on shift. You will need to either

1. Continue shift at reduced capacity only using the dryers, focus on connection with friends
2. If no friends are present, pack up and go home
3. Submit an incident report in MyOS

TROUBLESHOOTING

Issue: Washer door won’t lock / stay closed

The washer door springs back open and won’t stay closed

1.  Close the door

2.  While pressing firmly on the handle side of the door, use your other hand to press the ‘start/pause’ button and continue to hold the door closed.

3.  If successful, the door lock button below the washer display will illuminate and a clicking noise will be heard as the door locks, the cycle should now begin and the timer start counting down.

4.  If unsuccessful the first time, repeat this method three times. If the door still won't lock after 3 attempts, submit an incident report.

TROUBLESHOOTING

Issue: No Detergent/suds in the washing machine

1. There are no visible suds in the machine 

The detergent used in the Orange Sky Van has a low suds and fragrance content and quite often suds will not be visible on a wash cycle.

Follow next steps to ensure the detergent system is working correctly. 

2.  Is the detergent drum above ¼ full?

If yes, proceed to next step

If no, the detergent drum needs to be changed over: SIG: Change the detergent drum

3.  Are the detergent pumps on? Pumps will turn on automatically when connected to power or when the system is turned on. 

The display will either be illuminated blue or have a series of letters and numbers on it. 

If yes, proceed to next step 

If no, and the washing machines and dryers are on submit an incident report.

4.  Priming the detergent lines will be the final step in making sure the system is working correctly

Prime the detergent pumps using this guide to ensure there is detergent moving through the lines: SIG: Prime the detergent pump 

If there is detergent visibly moving through the lines the system is working correctly.

If there is no viable detergent moving through the lines the system will need to be looked at by a technician - please submit an incident report.

TROUBLESHOOTING

Issue: Waste water pooling in washing machine at end of cycle

Is there waste water pooling in the washing machine after a cycle has ended?

If yes, run a spin cycle only to remove the water. 

A spin cycle can be started by pressing the spin cycle button once (seen in picture below) then press the start/pause button.

If the water continues to pool in the washer after the spin cycle has finished, follow next steps.

Diagnostic complete, the issue cannot be resolved on shift. You will need to either:

1. Continue shift using 1 washing machine and both dryers, focus on connection with friends
2. If no friends are present, pack up and go home
3. Submit an incident report in MyOS

TROUBLESHOOTING

Issue: Washer display timer does not decrease as expected (stuck on cycle / Slow washes)

Slow / Pausing wash cycles

When operating an Orange Sky washing machine we expect the wash cycle to take approximately 30 minutes. The 30 minutes displayed on the screen is a guide and can be impacted by the following things:

Size of the load

The size of the load can have a big impact on the length of time required to complete a wash cycle. The more clothes in the machine the more water they will need to soak up. Meaning more water needed in the machine to reach the programmed level, this in turn will also add time to the wash cycle. The type of material will also have an impact on the wash times. If we add a doona to the machine the amount of water required will be increased and the spin cycles will need more time to adequately remove the water form the item and drain out of the machine.

Water pressure and supply

Varying water pressure at the different shift sites can slow wash cycles.Having a lower water pressure means a longer time to fill the machine to the programmed water level.

If the van is not level

If the van is not level the water in the machine will move to one side or the front or back of the machine. This meaning the water may take a little longer to achieve the programmed level.

Fault with equipment

If there is a fault with equipment eg. a faulty / failing water pump. The supply of water to the machines will be slowed. Other examples of faulty equipment are below

• Kink in the clean water hose
• Blockage / restriction in the supply line
• Fault within the washing machine
• Blocked / restricted washing machine filters/valves

Before we move to looking at faulty equipment it is important to understand the operation of the washing machine and what can affect the time it takes to complete a cycle.